Guest Experience Intern
About the job
Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!
As a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at one of our Flex properties - Habyt Cantonment, contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.
Your responsibilities will include:
- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
- Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in the PMS and other IT systems as required
- Ensuring compliance with all SOPs and standards
The skills, attitude, and experience we require are:
- Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
- Independent with exceptional customer service and teamwork skills
Understand the importance of teamwork as well as individual contributing towards a common goal - Excellent interpersonal, written, and verbal communication skills
- A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
Commitments:
- A minimum of 4 months.
Start Date:
- Habyt Cantonment Tentative Start Date: 12 August 2024
- Department
- Hospitality
- Role
- 1. Intern / Working Student
- Locations
- Cantonment, Singapore
- Employment type
- Internship
About Habyt
Habyt was founded in Berlin by a team of entrepreneurs with a vision to create affordable and sustainable living solutions around the world. The co-living and housing rental model was broken, and finding a home was never an easy process. From bad paperwork to worse flatmates, unlocking the next move was never straightforward — and Habyt wanted to fix precisely that.
Guest Experience Intern
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