About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are seeking a versatile and highly motivated Operations Intern to work closely with our General Manager for France. In this role, you will be responsible for a variety of tasks across many aspects of business operations. You’ll be instrumental in helping our Paris office run smoothly, supporting the GM in day-to-day activities, and playing an essential role in the ongoing success of Habyt in the French and Belgian markets.

This position is open to students looking for a mandatory internship in Paris. If interested, please send us your most updated CV in English.

Your Responsibilities

• Operations Management
  • Issue Resolution: Handle tenant issues such as breakdowns, equipment problems, internet outages, and other day-to-day challenges.
  • Key Management: Organize the handover and collection of keys with our partner Keynest to ensure smooth tenant check-ins and check-outs.
  • Equipment Maintenance: Monitor and maintain equipment like washing machines, boilers, and other appliances, coordinating with external service providers as needed.
  • Common Area Management: Ensure the common areas are well-maintained (cleaning, repairs, etc.), making sure they meet the company's standards.
• Coordination with Service Providers
  • Outsourcing: Coordinate the intervention of external contractors for urgent repairs or maintenance tasks.
  • Quality Control: Ensure service providers deliver high-quality work, and report any issues or shortcomings.
  • Supplier Relations: Assist in managing suppliers to optimize costs and ensure continuity of services.
• Administrative and Operational Support
  • Incident Reporting: Log and track operational issues in the internal management system.
  • Inventory Management: Manage the stock of consumables (light bulbs, cleaning supplies, etc.).
  • Logistical Support: Assist in various logistical tasks to ensure smooth operations across the properties.
• Portfolio Management
  • Act as a primary point of contact for Habyt users, guiding them through their journey with us, ensuring high success rates.
  • Assist in resolving ongoing support queries from our valued members promptly and professionally.
  • Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline.
  • Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
  • Handle key issues, documents, contract inquiries, billing requests, and other processes related to members’ tenancy for a smooth co-living experience.
  • Collect, report and use member feedback to generate ideas and improve our services and living experience.

Your Qualifications 

• Currently pursuing or recently completed a degree in Business Administration or related field.
• Ideally, 6 months of experience in operations or property management, but open to entry-level candidates with the right mindset.
• Interest in the real estate or housing industry, with a strong willingness to learn about housing operations and property management.
• Excellent organizational skills and attention to detail, with the ability to manage time multiple tasks effectively.
• Strong communication and interpersonal skills, both in English and French, to engage professionally with tenants, vendors, and team members. Dutch is a bonus.
• A proactive, hands-on approach and a positive attitude, with a natural ability to work both independently and collaboratively.
• Proficiency in Microsoft Office Suite and Google Workspace; experience with CRM or property management software is a plus.
• Strong analytical skills, with the ability to address issues efficiently and apply critical thinking in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism.

What we offer

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in Berlin.
• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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