About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Customer Success Associate to help out our Italy team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional pre- and post-sales customer service and resolving customer-related issues promptly and professionally.

If interested, please send us your most updated CV in English.

Your Responsibilities

•  Act as a primary point of contact for Habyt users, guiding them through their journey with us, including move-ins and move-outs throughout our portfolio in Italy.
• Assist in resolving ongoing support queries from our valued members promptly and professionally.
• Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline.
• Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
• Handle documents, contract signing and termination, billing requests, and other processes related to members' tenancy for a smooth co-living experience.
• Responding timely to sales inquiries, overcoming objections, negotiating the terms of the agreement, and closing sales.

Your Qualifications

• At least 2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry.
• Full-working proficiency in Italian and English is required. Knowledge of other languages is a plus.
• Excellent written and verbal communication skills, with proficiency in navigating social media platforms.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
• Passion for real estate, shared living, and alignment with the Habyt mission.

What we offer

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries.
• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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