About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for Interns to help out our Member Support team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally. 

This position is open to residents of Lisbon. If interested, please send us your most updated CV in English.

Your Responsibilities

• Act as a primary point of contact for Habyt users, guiding them through their journey with us, including, but not limited to, move-ins and move-outs, payments, general requests.

• Provide timely, professional and effective responses to incoming support requests via various channels (tickets, chats, and calls).

• Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience.

• Support collection activities to ensure timely collection of receivables.

• Prioritize and skillfully manage support tickets, chats, and calls to ensure a consistently high level of service and an updated pipeline.

• Triage tickets effectively, ensuring the correct departments can help with resolutions.

• Maintain professionalism and adhere to company etiquette when interacting with customers, ensuring that all communications reflect the values and standards of Habyt.

• Consistently meet or exceed KPIs, ensuring high levels of service quality and performance.

• Utilize a hands-on approach to address challenges and streamline procedures.

• Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.

• Collect, report and use member feedback to generate ideas and improve our services and living experience.

• Contribute to creating and updating FAQs, knowledge bases, and customer support resources to improve service efficiency.

Your Qualifications

• A valid degree or certifications in a relevant field (e.g., Customer Service, Hospitality, Communication, Business Administration, or related disciplines) is required.

• 1-2 years of experience in a fast-paced, challenging customer service or support role, preferably in real estate, hospitality, or a related industry.

• Full-working proficiency in English is required. German, Portuguese, Italian, or Spanish is a plus.

• Strong international background through work and study abroad.

• Excellent written and verbal communication skills.

• Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment.

• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.

• Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools.

• Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service.

• Demonstrated ability to meet and exceed KPIs, ensuring task prioritisation and consistent and high-quality support delivery.

• Self-accountable and able to work independently without well-worn paths or established protocols.

• Passion for real estate, shared living, and alignment with the Habyt mission.

What We Offer

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in Lisbon.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries.

• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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