About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As the Member Support Associate, you play a balancing act between being the “Voice of the Member” and being a Habyt Ambassador. You bring the best level of professionalism and service around everything they interact with Habyt, without taking away the sense of community. You are the link bridge between members and internal stakeholders such as the Revenue, Operations and Finance team.

You will be responsible for:

Welcome and Onboarding:

• Greet new members, provide property orientation, and ensure a smooth move-in process.
• Brief members on what to expect during their stay and provide essential information for settling in.
• Connect new members to the relevant Habyt apps.
• Encourage community engagement by facilitating connections with other members.
• Act as a brand ambassador, promoting the Habyt way of living.

Seamless Move-in/Move-out:

• Manage both physical and virtual (manless) move-in procedures, ensuring spaces align with Habyt brand standards.
• Oversee the move-out process in close coordination with the Operations team.
• Member Feedback
• Collect, report and use member feedback to generate ideas and improve our services and living experience

Customer Support and Service Requests:

• Serve as the first point of contact for member queries, concerns, and requests, resolving issues or escalating when necessary.
• Guide members on using the Habyt app for support and services.
• Work closely with the Operations team to address maintenance issues and service requests.
• Ensure properties are well-maintained and clean.

Health & Safety:

• Ensure members understand and follow health and safety protocols.
• Collaborate with Operations to maintain compliance with safety policies and procedures.

Member Engagement:

• Foster strong relationships with members.
• Track and measure member engagement.
• Curate meaningful member experiences and engagement initiatives in a cost-effective manner.
• May be required in the future to conduct ad-hoc viewings for the Revenue team.

Community Building

• Organise and manage community events, gatherings, and workshops to enhance interaction and well-being.
• Collaborate internationally with the Global Member Services team to curate and host member events.
• Keep members informed about property updates, events and relevant community news through various communication channels.

The skills, attitude and experience we require are:

• A minimum 1 year of relevant experience in hospitality, co-working, co-living, community or sales management
• A passion for working with people, and an ability to communicate effectively with diverse personalities and cultures
• A strong inclination for hospitality and a service mindset
• Experience in working in startups and high-paced cross-functional teams
• Strong agile mindset that translates into project management skills and the ability to complete tasks
• Experienced working in a multicultural environment
• A hands-on and lead-by-example, highly detail-oriented and has excellent cross-team communication skills

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