About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As the Operations Manager of Habyt, you will oversee end-to-end operations across our portfolio in Hong Kong. Your responsibilities encompass managing facilities, housekeeping, contractors and IT assets to ensure smooth day-to-day operations. Leading the Hong Kong Operations, you will drive process optimisation and deliver exceptional Member experiences through effective property management and cross-functional collaboration.

Your responsibilities will include:

• Lead end-to-end operations, ensuring seamless management of facilities, housekeeping, and IT assets.
• Act as the first point of escalation for operational emergencies, ensuring timely incident reporting and resolution.
• Identify and address maintenance issues proactively through regular property inspections and implementation of comprehensive maintenance programs.
• Manage vendor relationships, oversee contract negotiations, and ensure accurate processing of payments for services such as maintenance, MEP, pest control, and landscaping.
• Collaborate with contractors and vendors to address repairs, upgrades, and improvements while conducting building health reviews and periodic reporting.
• Monitor ticketing system data, drive SLA compliance, maximise Member satisfaction (CSAT), and resolve maintenance requests promptly to achieve KPI targets.
• Recruit, train, and motivate team members across facilities, housekeeping, and operations functions, ensuring clear communication and alignment.
• Project-manage large-scale en-bloc properties and strata units, ensuring high standards of maintenance and operational excellence.
• Continuously review and improve operational processes to optimise labour and costs while enhancing Member experiences.
• Align operations with budgets, approve procurement requests, and support forecasting based on portfolio growth.
• Ensure compliance with health and safety regulations by implementing necessary protocols, securing permits, and conducting regular quality control checks.
• Communicate effectively with internal stakeholders, Members, vendors, landlords, and building management to resolve escalated issues and maintain smooth operations.

The skills, attitude, and experience we require are:

• Bachelor’s degree, diploma, or equivalent with 3+ years of experience in operations, property management, facilities, or hospitality.
• Proven ability to manage teams, budgets, P&L statements, and performance goals.
• Skilled in MEP systems, HVAC, safety protocols, cleaning processes, and vendor management.
• Strong leadership, organisational, and problem-solving skills with a hands-on, detail-oriented approach.
• Effective in adapting to dynamic, multi-cultural environments and driving change.
• Excellent interpersonal, verbal, and written communication skills.
• Experienced in overseeing housekeeping operations, scheduling, and supervision.
• Proficient in Microsoft Office, Google Drive, Salesforce, PMS, and helpdesk systems.

What we offer:

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries.
• Mental Health: Enjoy free access to the Calm App, plus subsidised membership for ClassPass.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!